Al-Taawin Investment Group is committed to protecting the privacy of users of its website and mobile applications. This policy outlines the collection, use, storage, and protection mechanisms for your personal data, as well as the terms of website use. Your use of our website and applications constitutes full acceptance of this policy
Privacy Policy:
Personal Data We Collect:
- •Registration Data: Name, mobile number, email address, identification number
- •Usage Data: الصفحات التي زُرتَها، مدة الاستخدام، نوع الخدمة المُستخدمة.
- •Payment Data: Payment-related information (when using paid services).
- IP address, operating system, device type, and approximate geographic location.
- •Log Data We may collect detailed technical information during your use of our services, such as IP address, device type and version, operating system, usage dates and times, and application settings, to improve our services, analyze performance, and troubleshoot errors. We may collect detailed technical information during your use of our services, such as IP address, device type and version, operating system, usage dates and times, and application settings, to improve our services, analyze performance, and troubleshoot errors.
Why We Collect Your Data
- •To enhance service quality and user experience
- •To efficiently handle your requests and complaints
- •To communicate with you and respond to your inquiries
- •To personalize our services according to your needs
Legal Basis for Processing:
- •Your prior consent
- •Execution of a contract with you when subscribing or requesting services
- •Compliance with legal and regulatory requirements
Data Sharing:
We may share your data with
- •Customer service and quality management personnel (under strict privacy controls)
- •Judicial and administrative authorities as required by law
- •Service providers and legal advisors under binding privacy agreements
- •Third-party services: We may utilize third-party services to assist in analyzing and developing our services. These third parties may collect and process personal data under binding privacy agreements
- بجمع ومعالجة البيانات الشخصية وفق اتفاقيات خصوصية ملزمة.
Data Storage and Protection:
We employ advanced technical and organizational measures to protect your data, including encryption and SSL protocols. Your data is securely stored in the group's databases. However, we cannot guarantee absolute security of information, particularly during internet transmission.
Data Breach Management:
In the event of any data breach or leakage, we will immediately take necessary measures to notify relevant authorities and directly inform affected users via email or in-app notifications.
Data Retention Period::
Your data is retained for up to 10 years, after which it is deleted or anonymized unless there are legal or regulatory requirements necessitating extended retention.
Cookies (Cookies):
We use cookies to improve your experience. You can manage cookie settings through your browser or device settings.
Children's Privacy::
Our services do not target users under 13 years of age, and we do not knowingly collect personal data from children. If you become aware that your child has provided us with personal information, please contact us to immediately delete such data.
User Rights::
- •Request access, modification, or deletion of your personal data.
- •Withdraw consent to data processing at any time.
- •Object to the use of your data for marketing purposes
Privacy Policy Updates::
This policy is updated periodically. You will be informed of significant changes via email or in-app notifications, and updates will also be published on the website.
Website Terms of Use::
By using our website and applications, you agree to the following terms, and we recommend reviewing them regularly.
Website Usage::
- •The website provides health-related information and services and facilitates payments.
- •The website is intended solely for personal use.
Disclaimer:
- •We do not guarantee the accuracy or completeness of information and are not responsible for website downtime, errors, or viruses.
User-Posted Content::
- •You are responsible for all content you post.
- •Posting content grants, us perpetual rights to use it without compensation.
- •Posting offensive, misleading, illegal content, or viruses is prohibited.
Electronic Services::
- •Some services require creating an account and providing personal information.
- •Telehealth services require acceptance of additional specific terms.
Proper Website Use::
- •Unauthorized access to protected areas of the website is prohibited.
- •Using the website in a manner harmful to the site or others is prohibited.
External Links::
- •The website may contain links to other sites; we are not responsible for their content.
Limitation of Liability::
- •We are not liable for any loss resulting from your use of the website.
Indemnification::
- •You agree to indemnify us against any losses resulting from your breach of these terms.